FAQ

Frequently asked questions

Products

With all of the different patients I have, I feel like I'm going to need more than 1 type of home therapy kit.

You are free to customize more than 1 kit if you feel it is necessary. However, it is our experience that clinics who use only 1 kit for multiple patients, even those whose treatment protocols are very different for different diagnoses, still do well with 1 kit. The basic kits have been designed to work with just about any patient type. One kit makes it much easier for your equipment management and even if some equipment does not get used with every patient, we have had no complaints of this from patients.



Can I order product without participating in the autoship or emerging clinic equipment management programs?

Yes! You'll just need to speak with someone on our team to order it over the phone. Give us a call anytime and we'll be happy to help you.



Do you offer financing options?

Absolutely. We recognize that purchasing equipment can be difficult especially when there is a large up front cost. The big difference though with this equipment is that it should make you money, not add to your expenses. With the Emerging Clinic Program, we send you 6 of your customized kits with no upfront payment needed. You don't have to pay us until the patients pay you for these. Go to emergentvt.com/emerging-clinic-program for more details. With the Autoship Member Program at no additional cost, we are happy to defer payment for your first months kits and spread them over the next six months of payments. This way, you'll have the capital from after your patients pay for the kits to pay for the next month's payments. Go to emergentvt.com/autoship-member-program for details.



How much does a typical kit cost?

A typical kit costs between $150 to $250 depending on what you customize to have in your Emergent Home Therapy Kit.



How much of a markup do you recommend for the kits?

We recommend a 50% markup. For instance if your kit costs $200. Then you would sell it for $300. For an average size clinic, that could add an additional $3500 to $6,000 a year to your clinic's profits.



Can patients purchase kits from your website?

They cannot. We do not have an online store that is open to the public.



Where do you ship products to?

We currently ship to the United States and Canada



Therapist Training

Is this course appropriate for new hires that know nothing about vision?

Yes! It was designed for new vision therapists that know next to nothing about vision or vision therapy.



Is this course appropriate for doctors?

This is a great course for doctors who would like to brush up on their knowledge of vision therapy or binocular dysfunction.



Can I take the course if I'm not affiliated with an optometrist?

We feel it is very important that if you are practicing vision therapy that you be under the guidance and direction of a licensed optometrist. We apologize that we do not offer the course to those who are not affiliated with an optometrist.



Consulting

How much does your consulting cost?

We offer free periodic consulting to our Emerging Clinics and Autoship Members. This includes practice management consultation, consultation on the use of our products and how to present them to patients, and determining the level of vision therapist training that is needed in your clinic. If we find that your clinic needs more than periodic consulting (or you are not participating in one of our current programs) and that you need a more focused consultation we will discuss fees on a per project basis.



What types of consulting do you offer?

We offer practice management consultation, consultation on the use of our products and how to present them to patients, and determining the level of vision therapist training that is needed in your clinic.



Do you provide onsite continuing education for therapists?

We do. If you are interested in us providing free continuing education in your area, please contact us and we'll be happy to help you set one up. We just ask that several clinics in your area attend the workshop as well.